Head of Security Operations

Who You Are

• Proven experience as a Director of Operations or in a similar executive leadership role within the cybersecurity industry.

• Strong technical background with a solid understanding of cybersecurity solutions and technologies.

• Demonstrated success in driving operational excellence and scaling businesses.

• Excellent communication and interpersonal skills with the ability to build strong relationships across functions.

• Strategic thinker with the ability to translate vision into actionable plans.

What You'll Do

As the Head of Security Operations at CyberSift, you will be at the forefront of our mission to revolutionise cybersecurity. This key leadership role requires a strategic and hands-on professional who can seamlessly connect our technical prowess, technical support functions, and sales to optimise overall business operations. The ideal candidate will bring a strong blend of technical acumen, operational excellence, and a proven track record of driving growth in a fast-paced environment.

• Strategic Leadership:

  • Collaborate with the executive team to develop and execute the company's overall strategy.

  • Provide strategic direction for operations, ensuring alignment with the company's goals and objectives.

• Cross-Functional Collaboration:

  • Act as a bridge between the technical, technical support, and sales teams, fostering effective communication and collaboration.

  • Work closely with the CTO, Head of Sales, and Technical Support leaders to align capabilities with market demands.

• Operational Oversight:

  • Oversee day-to-day operations, ensuring efficiency and scalability.

  • Implement and optimise operational processes to enhance productivity and customer satisfaction.

• Technical Support Functions:

  • Lead and coordinate technical support functions, ensuring a high level of customer satisfaction.

  • Collaborate with technical support teams to address customer inquiries and concerns promptly.

• Sales Enablement:

  • Develop strategies to enable the sales team, providing them with the tools and resources needed to drive revenue growth.

  • Analyse market trends and customer feedback to identify opportunities for product improvement and innovation.

• Performance Metrics:

  • Define and track key performance indicators (KPIs) for technical, technical support, and sales operations.

  • Implement data-driven decision-making processes to continually improve performance.